Privacy policy

Information we handle

• Your account. Email address, display name, account identifier, sign-in provider, and verification status. Firebase Authentication manages sign-in; Apple or Google provides the identity information you authorize if you use those options.
• Your family log. Information you enter, such as the baby’s name, family time zone, feeding, sleep, diaper and other care records, notes, caregiver membership, and changes to records. Some care entries may contain sensitive health-related information.
• Invitations. Recipient email addresses, inviter information, access roles, expiry dates, and acceptance or cancellation status.
• Ask. Questions, relevant care records and notes used to answer them, conversation context, answers, and private saved-chat metadata. Usage and billing controls also keep keyed account/family identifiers, request status, cost and allowance records.
• Support and feedback. Messages you choose to send, your contact details, and any attachments or screenshots you include.
• Technical information. Hosting and service providers process information such as IP addresses, request timing, and error information to deliver and protect the service. Little Hours does not collect optional app-open, save, failed-save, or export counts.

How we use information

We use this information to sign you in, store and sync your log, apply family permissions, send requested account and invitation emails, answer Ask questions, maintain saved conversations, provide support, prevent abuse, and operate usage or subscription controls. Feedback you choose to send helps us improve the app.

We do not sell your family’s care records or use them for targeted advertising. We do not use data from Little Hours for cross-company advertising tracking or share it with data brokers.

Google sign-in

If you use Google sign-in on iPhone or iPad, Google’s sign-in software declares that it may collect your name, email address, phone number, approximate location, account identifiers, device identifiers, usage information, and other data. These categories can be linked to your account or device.

Google declares name, email address, phone number and approximate location for sign-in functionality; account identifiers and other data for functionality and analytics; and device identifiers and usage information for analytics. Little Hours requests basic Google sign-in information, not access to your contacts, a phone-number permission, or your device’s precise location.

Google’s sign-in software is separate from Little Hours’ own service. You can use email/password or Apple sign-in instead of Google sign-in.

Sharing within your family

People with active access can view the shared records available to their role. Family owners and parent administrators manage invitations and access. Some private Care information is restricted to owners and parent administrators.

Ask conversations are private to the person who asked in that family; other family members cannot open them through the app. Existing private Care permissions also apply when reopening chats. Service operation and support may require authorized access to stored information.

Choose caregivers carefully. Removing someone’s access cannot take back information they already viewed, copied, or exported.

Ask and AI processing

Ask is optional and currently available to existing test families; other families see Coming soon. The family owner must enable it, and each person must acknowledge the disclosure before asking questions. Turning Ask off does not prevent normal care tracking.

When you ask a question, Little Hours sends the question, relevant records and notes, and conversation context through OpenRouter to the selected inference provider. Depending on the enabled configuration, processors may include Together AI, OpenAI and Microsoft Azure. The app’s Ask disclosure identifies the configured processors before you use it. A change to the processor disclosure requires renewed owner consent and acknowledgement.

We configure these requests to disallow model training and require zero data retention for inference content. This routing setting is separate from the saved conversations kept in Little Hours and from service providers’ operational or billing records. It is not a promise that Little Hours itself keeps no Ask history.

You can read and delete saved chats under Previous conversations. Deleting a chat does not delete the original care records. Ask describes recorded care and does not provide medical advice.

Service providers

We use providers to run specific parts of Little Hours:

• Google Firebase for authentication and cloud data storage, and Google Sign-In for Google sign-in as described above.
• Vercel for website hosting and server requests.
• Neon for PostgreSQL storage of Ask usage controls and, where purchases are enabled, verified subscription records.
• Resend for account and invitation emails and outgoing support replies.
• OpenRouter and the selected inference provider for optional Ask processing, as described above.
• Cloudflare and Google Gmail for forwarding and receiving support emails.
• Apple for Apple sign-in and, where enabled, App Store purchases. Little Hours receives transaction information needed to verify access, not your payment-card details.

These providers process information for their respective services. Information may be processed in the United States and other countries where our providers operate. We may also disclose information when required by law or necessary to address fraud, security issues, or legal claims.

Device storage and app lock

Your browser or device stores sign-in information, preferences, cached records, and pending changes needed for normal operation and recovery. Clearing app or browser storage can remove unsynced work. Files you export remain wherever you save or share them.

If you connect an Apple Watch, the paired iPhone shares the care information needed to show the latest activity and send Watch entries. Watch entries can wait on the device until a connection is available; a queued entry is not yet a confirmed cloud save. The Watch keeps a local summary and connection information for this feature.

If you add widgets, Little Hours stores a care summary in shared storage on that device for the widgets to display. When background refresh is enabled, a restricted device credential lets the widget refresh that summary. Widgets can show care details on your Home or Lock Screen outside the app’s lock. System settings control visibility and refresh timing; check the displayed last-sync information. Remove widgets if you do not want care details displayed there. Signing out clears the app’s widget connection and summary on that device.

If you enable app lock, iOS performs device authentication. Little Hours receives the result, not your Face ID or fingerprint data. App lock protects access on that device; it does not change family permissions.

Retention and deletion

Account and family information is kept while needed to provide the service, unless you remove it or request deletion. Edit history and archives can retain older versions of log entries; editing or removing an entry is not the same as deleting the whole family and its history.

Account deletion removes the sign-in account and its private Ask history. Shared care records can remain when a family continues under another owner. A family owner can choose to transfer ownership or delete the family and its log. Deleting the entire family also removes its stored archives and family Ask history through the deletion process.

We retain limited information where needed for security, legal obligations, payment records, and non-identifying global usage or spending totals. Copies that you or other caregivers exported are outside the app’s deletion process. Deleting an account does not cancel a subscription billed by Apple.

Your choices and requests

Manage family access in Settings → Caregivers. Owners can turn off Ask in Settings → Ask. Each person can delete their saved chats in Ask. Optional usage-count sharing has been removed.

Account controls are under Settings → Account, including deletion when available. You can also request access, correction, or deletion by emailing support@littlehours.app from the address you use to sign in. We verify account control before acting on requests.

Children’s information

Little Hours is intended for parents and adult caregivers to record care information. It is not intended for children to create their own accounts. Only enter information you are authorized to provide, and share access only with appropriate caregivers.

Changes and contact

We will update the date on this page when this policy changes. Material changes to how information is used will be communicated through the app or account email as appropriate.

For help or a privacy request, email support@littlehours.app or visit Support.