Little Hours support

Open littlehours.app in a browser and sign in with the same Little Hours account. Your family log and access stay the same. You do not need to create another family. Each invited caregiver uses their own account and accepts the family invitation.

Ask is coming soon and is currently available to existing test families. Care tracking, family sharing and Trends are available now. No Ask subscription is offered in the public launch.

Open the invitation email and sign in or create an account with the exact email address that was invited. Verify your email if asked, then review and accept the invitation. You do not need to create another family.

If the link has expired or was canceled, ask the family owner or a parent administrator for a new invitation. An invitation does not give access until it is accepted.

Check Spam or Junk, confirm the email address on the sign-in screen, and request a new verification email. Open the newest message. After verifying, return to the app or the browser tab where you signed up.

If the link opens a browser that is not signed in, return to the original tab or sign in with the same account.

Keep the app and its local data in place. Reconnect to the internet, reopen the app, and use Retry save if shown. Check whether the entry already appears before entering it again.

If it still does not sync, contact support before signing out, deleting the app, or clearing browser data. Unsynced entries may exist only on that device.

Family owners and parent administrators can open Settings → Export & backup. Choose a readable export or a full JSON archive. Keep exported files somewhere private. Saved Ask conversations are separate from log exports.

Account controls are in Settings → Account. When Delete account is available, it asks you to confirm your sign-in and review what will be removed. A family owner can transfer the family to another eligible parent or delete the family and its log.

You can also email support@littlehours.app for access, correction, or deletion requests. We need to verify that you control the account before changing its data or access. Deleting an account does not automatically cancel an Apple subscription.

If you subscribed through Apple, use iPhone Settings → your name → Subscriptions → Little Hours. Apple handles subscription payments and refund requests. Canceling a subscription and deleting your Little Hours account are separate actions.